FAQ

Q: What can I earn points on through the Chi Club loyalty program?
A: You can earn points on all product purchased in our Yo-Chi stores.

Q: What can I redeem points on?
A: You can redeem points for any products sold within the Yo-Chi store.

Q: How many points do I earn for every dollar I spend?
A: You receive 1 point for every $10 you spend on products in store. Once you reach 10 points
you can redeem them for a FREE product up to the value of $12.

Q: What happens if I lose my loyalty card?
A: Pick up a replacement card at any Yo-Chi store, log into The Chi Club and visit the ‘Card
Transfer’ section to link your new card to your existing account.

Q: I am trying to register and it’s not working
A: First, you will need to make sure that you are entering the Membership number and the
Verification code correctly.

If you have registered a card before, you can’t enter another card to same email address.
If you still have issues please email info@yochi.com.au