Terms and Conditions

CHI CLUB MEMBERSHIP

Chi Club membership is open to all residents of Australia.

Chi Club membership is open to all residents of Australia.

To join, download the Yo-Chi app and set up a new membership account. Yo-Chi may grant or refuse membership at its absolute discretion. Membership barcode may not be copied or duplicated in any way. Each member is only permitted to have one membership which will be allocated to one nominated email address at the time of registration.

Upon registration members are required to enter contact details in the Yo-Chi app to activate membership including full name, date of birth, email, home venue and postcode. It is the member’s responsibility to update any changes to personal details within the Chi Club app. Members may opt out of the Chi Club at any time by updating preferences in the Chi Club app.

Promotional offers will occasionally apply for new members upon sign-up however these may be changed at any time.

Members earn one Chi Point for every $10 spent in a Yo-Chi venue. A member who has accumulated Chi Points can redeem them towards Yo-Chi product for free once they have reached 10 points. If their purchase comes to less than $10 in value the balance is not redeemable in cash. Point redemption is available on all products sold within Yo-Chi venues. Does not apply to online or supermarket purchases.

The Chi Club app will automatically calculate how much is spent in each transaction to the cent, eg if a member spends $14.49 they will earn 1.449 Chi Points. Chi Points displayed in the app are rounded to the nearest two decimal points.

Members will receive an email with a birthday freebie up the value of $10 in the form of a Yo-Chi voucher on the date of their birthday, on the basis of having provided their birthdate in the profile set-up. The member has 7 days from the time of issue to redeem the voucher at any Yo-Chi venue. Any remaining balance over $10 is payable by cash or card. The birthday voucher must be redeemed in a single transaction, and no change will be issued. The voucher cannot be used online, through the delivery apps or anywhere Yo-Chi products are sold other than in Yo-Chi venues. Membership must be active for a minimum of 24 hours prior to birthdate to receive the birthday voucher.

Points accrued cannot be used as a part-payment or redeemed for cash. If members do not use their Chi Club membership for a period of two years, their membership will be cancelled along with all accrued entitlements.

Yo-Chi may introduce special offers from time to time at our own discretion, and these offers may include additional terms and conditions.

Chi Club points cannot be sold, transferred or assigned and are not redeemable for cash. Point redemption is available on all products sold within Yo-Chi venues, except gift cards. Does not apply to online or supermarket purchases. Points cannot be accrued from online or in venue gift card purchases, online or supermarket purchases.

Yo-Chi reserves the right to modify, refuse or terminate a member’s Chi Club account without notice or reason and at its absolute discretion. If a membership is terminated, all outstanding point accruals will no longer be valid and will be rendered null and void.

Yo-Chi reserves the right to withdraw, cancel or vary Chi Club benefits without notice and at any time, at its absolute discretion.

TRIBUTE TUESDAY PROMOTION 

Please read these Terms and Conditions carefully before participating in the ‘Tribute Tuesday’ promotion. By participating, you agree to comply with the following terms and conditions:

Promotion Period:

The Promotion will take place on each Tuesday from June 4 to July 23, 2024, and is available at all Yo-Chi venues nationally.

Eligibility and Redemption:

Each Tuesday during the promotional period, Yo-Chi will recognise a profession(s) eligible for a free Yo-Chi yogurt or acai to the value of $12. Any additional product cost over $12 will be payable by the customer.

Each profession(s) is only eligible to receive the discount on the nominated Tuesday and the offer cannot be redeemed on any other date.

Participants will be required to show proof of employment and/or membership of an organisation on that day’s chosen profession(s) to Yo-Chi staff in order to participate in the promotion.

Yo-Chi reserves the right to refuse anyone they don’t believe qualifies for this promotion.

This offer is limited to one redemption per person, per day.

Exclusions, Cancellation and Modification:

The offer is not available on merchandise, take-home tubs or online sales (including Uber Eats). The Promotion cannot be redeemed in conjunction with any other offers, discounts, or promotions. Chi Club points cannot be used as payment in conjunction with this offer.

Yo-Chi reserves the right to modify, cancel, or terminate this promotion at any time, for any reason, without prior notice.

General Terms and Contact Information:

This Promotion is subject to all applicable laws and regulations.

Yo-Chi reserves the right to disqualify participants who violate these Terms and Conditions.

By participating in the Tribute Tuesday promotion, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

 

YO-CHI COLOURING COMPETITION

Information on how to enter and the prizes form part of these Terms and Conditions. Participation in this promotion deems acceptance of these Terms and Conditions. 

The competition period for Swirlin Summer Colouring Competition commences on 16 January 2024 and concludes on 23 February 2024 at 10.00pm (AEDST). Entries must be received by the competition close date and time. 

To be eligible to win, entrant (or parent/guardian) must be a Chi Club member. Click on the link to become a Chi Club member.  

To enter, individuals must collect a colouring in sheet from a participating Yo-Chi venue, complete the colouring task, write their name, age and email address on the colouring sheet and submit at their local Yo-Chi venue. 

Limited to one entry per person. 

Winners will be selected per venue, each to receive free Yo-Chi to the retail value of $20, in the form of 20 Chi Points allocated to the winner’s Chi Club account, or to the Chi Club account of their parent or guardian. 

Chi Points can be redeemed for frozen yogurt and toppings at any Yo-Chi venue. Chi Points cannot be redeemed for any other Yo-Chi retail product (including frozen yogurt tubs), merchandise or gift cards. Chi Points cannot be redeemed for Yo-Chi online products.   

The prizes must be taken as stated and no compensation will be payable if the winner is unable to use the prize as stated. If the winner is unable to satisfy these terms and conditions or a prize is not utilised or able to be taken within any specified timeframes, the prize will be forfeited by the winner. 

The prizes, or any unused portion of a prize, are not transferable, or redeemable for cash. If any prize (or part of any prize) is unavailable, Yo-Chi, in its discretion, reserves the right to substitute the prize (or that part of the prize) with a prize to the equal value and/or specification. 

Winners will be selected randomly and will be notified after the competition closing date.  

Yo-Chi’s decision is final, and no correspondence will be entered into. 

Employees (and their immediate families) are ineligible to enter. 

If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of Yo-Chi, Yo-Chi reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any entrant; or (b) to modify, suspend, terminate, or cancel the promotion, as appropriate. 

Yo-Chi reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity or age) and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process. 

At Yo-Chi, we deeply respect the importance of safeguarding your personal information. Information captured on the Colouring Competition pages will not be shared, published nor used by Yo-Chi for promotional purposes. The information captured will be used to notify competition winners. Please refer to our Privacy Policy for further information. 

YO-CHI DIGITAL GIFT CARDS

Yo-Chi eGift Cards are available for purchase on the Yo-Chi website (www.yochi.com.au) and can be redeemed at any Yo-Chi venue in Australia.

eGift Cards are treated as cash and cannot be replaced if lost or stolen. eGift Cards may only be used for purchases in Yo-Chi venues and cannot be returned or exchanged for cash. Yo-Chi eGift Cards cannot be redeemed for online purchases, through third party delivery apps or at any other location where Yo-Chi products are sold including Coles supermarkets.

The funds available can be verified on request at any Yo-Chi venue in Australia. No change will be given and any balance that remains on the card can be used in whole or part against future purchases at Yo-Chi. eGift Cards cannot be reloaded or topped up.

In accordance with law, eGift Cards expire 3 years from the date of purchase. These terms may be amended by Yo-Chi from time to time.

 

YO-CHI PHYSICAL GIFT CARDS

Yo-Chi physical Gift Cards are available to purchase in any Yo-Chi venue and can be redeemed at any Yo-Chi venue in Australia.

Yo-Chi Gift Cards are treated as cash and cannot be replaced if lost or stolen. Gift Cards may only be used for purchases in Yo-Chi venues and cannot be returned or exchanged for cash. Yo-Chi Gift Cards cannot be redeemed for online purchases, through third party delivery apps or at any other location where Yo-Chi products are sold including Coles supermarkets.

The funds available can be verified on request at any Yo-Chi venue in Australia. No change will be given and any balance that remains on the card can be used in whole or part against future purchases at Yo-Chi. Gift Cards cannot be reloaded or topped up.

In accordance with law, Gift Cards expire 3 years after the date of purchase. These terms may be amended by Yo-Chi from time to time.

CO-CHI BOWL 10% OFF

Customers who bring in their Co-Chi bowl are entitled to a 10% discount off their Yo-Chi every time they refill the bowl.

Valid at all Yo-Chi venues across Australia.

10% discount cannot be redeemed in conjunction with any other promotion, offer or discounts.

Offer is not available via Uber Eats, delivery or online ordering.

Yo-Chi has the right to change or terminate this offer without prior notice.

 

EMERGENCY SERVICES 50% OFF

Emergency service workers are entitled to a 50% discount off their Yo-Chi upon presentation of valid identification confirming their employment. Limited to one product redemption per person per day. Discount applies to self-serve frozen yogurt and toppings only; it doesn’t apply to retail merchandise, take home tubs or any other products. Chi Club points cannot be used as payment in conjunction with this offer.

Offer is not available via Uber Eats or online ordering.

This offer has no cash value and cannot be exchanged for other items or monetary compensation. It cannot be redeemed in conjunction with any other promotion or discounts and is at the sole discretion of Yo-Chi Management
Yo-Chi has the right to change or terminate the offer without prior notice.

 

YO-CHIEVER VOUCHERS

Yo-Chiever vouchers are issued to nominated local sporting clubs and community organisations, as part of Yo-Chi’s Communi-Chi program. Voucher value is maximum $12, with any incremental value over the specified amount to be paid at the register. Validity periods apply – refer to voucher for expiry date and further details.

Vouchers can be redeemed at any Yo-Chi venue across Australia.

Limited to one redemption per person. This voucher has no cash value and cannot be exchanged for other items or monetary compensation. It cannot be redeemed in conjunction with any other promotion or discounts. If your purchase is less than $12 in value, the balance is not redeemable in cash, and the voucher must still be surrendered.

 

CHI WEEK

Students from nominated schools or universities are eligible to redeem the Chi Week offer based on the following terms and conditions.

Yo-Chi will nominate specific schools and universities relevant to a particular venue for the Chi Week promotion, to be announced on social media during the week leading up to each event. Eligible students are entitled to claim a free $10 Yo-Chi on the specific communicated date and time relevant to their school or university, upon presentation of valid student identification. Any incremental value over $10 is to be paid at the register. Limited to one redemption per person. Students must be a Chi Club member to redeem the offer.

This offer has no cash value and cannot be exchanged for other items or monetary compensation. It cannot be redeemed in conjunction with any other promotion or discounts. Yo-Chi has the right to change or terminate the offer at any time without prior notice. Aggressive and unruly behaviour towards the Yo-Chi team will result in instant disqualification from this promotion and will not be tolerated.

 

Malvern Acai Survey Terms & Conditions

Chi Club members who submit a completed Malvern Acai Survey, along with their name, email address and Chi Club membership number are eligible to receive 5 Chi Club points to their account.

The survey is open from Thursday 13th June 2024 – Sunday 7th July 2024. Any submissions after 11.59pm on Sunday 7th July 2024 will not be eligible to receive 5 Chi Club points.

Chi Club points will be added to member accounts within 2 business days (Monday – Friday).

Only one survey submission per member is permitted to receive 5 Chi Club points.

Chi Club points cannot be sold or transferred and are not redeemable for cash.

Yo-Chi reserves the right to change or terminate this offer without prior notice.