Chi Club membership is open to all residents of Australia.
To join, download the Yo-Chi app and set up a new membership account. Yo-Chi may grant or refuse membership at its absolute discretion. Membership barcode may not be copied or duplicated in any way. Each member is only permitted to have one membership which will be allocated to one nominated email address at the time of registration.
Upon registration members are required to enter contact details in the Yo-Chi app to activate membership including full name, date of birth, email, home venue and postcode. It is the member’s responsibility to update any changes to personal details within the Chi Club app. Members may opt out of the Chi Club at any time by updating preferences in the Chi Club app.
Promotional offers will occasionally apply for new members upon sign-up however these may be changed at any time.
Members earn one Chi Point for every $10 spent in a Yo-Chi venue. A member who has accumulated Chi Points can redeem them towards Yo-Chi product for free once they have reached 10 points. If their purchase comes to less than $10 in value the balance is not redeemable in cash. Point redemption is available on all products sold within Yo-Chi venues with the exception of gift cards. Does not apply to online or supermarket purchases.
The Chi Club app will automatically calculate how much is spent in each transaction to the cent, eg if a member spends $14.49 they will earn 1.449 Chi Points. Chi Points displayed in the app are rounded to the nearest two decimal points.
Members will receive an email with a birthday freebie up the value of $10 in the form of a Yo-Chi voucher on the date of their birthday, on the basis of having provided their birthdate in the profile set-up. The member has 7 days from the time of issue to redeem the voucher at any Yo-Chi venue. Any remaining balance over $10 is payable by cash or card. The birthday voucher must be redeemed in a single transaction, and no change will be issued. The voucher cannot be used online, through the delivery apps or anywhere Yo-Chi products are sold other than in Yo-Chi venues. Membership must be active for a minimum of 24 hours prior to birthdate to receive the birthday voucher.
Points accrued cannot be used as a part-payment or redeemed for cash. If members do not use their Chi Club membership for a period of two years, their membership will be cancelled along with all accrued entitlements.
Yo-Chi may introduce special offers from time to time at our own discretion, and these offers may include additional terms and conditions.
Chi Club points cannot be sold, transferred or assigned and are not redeemable for cash. Point redemption is available on all full-priced products sold within Yo-Chi venues, except gift cards. Does not apply to online or supermarket purchases. Points cannot be accrued from online or in venue gift card purchases, online or supermarket purchases or when a promotional/discount voucher is applied.
Yo-Chi reserves the right to modify, refuse or terminate a member’s Chi Club account without notice or reason and at its absolute discretion. If a membership is terminated, all outstanding point accruals will no longer be valid and will be rendered null and void.
Yo-Chi reserves the right to withdraw, cancel or vary Chi Club benefits without notice and at any time, at its absolute discretion.
Yo-Chi eGift Cards are available for purchase on the Yo-Chi website (www.yochi.com.au) and can be redeemed at any Yo-Chi venue in Australia.
eGift Cards are treated as cash and cannot be replaced if lost or stolen. eGift Cards may only be used for purchases in Yo-Chi venues and cannot be returned or exchanged for cash. Yo-Chi eGift Cards cannot be redeemed for online purchases, through third party delivery apps or at any other location where Yo-Chi products are sold including Coles supermarkets.
The funds available can be verified on request at any Yo-Chi venue in Australia. No change will be given and any balance that remains on the card can be used in whole or part against future purchases at Yo-Chi. eGift Cards cannot be reloaded or topped up.
In accordance with law, eGift Cards expire 3 years from the date of purchase. These terms may be amended by Yo-Chi from time to time.
Yo-Chi physical Gift Cards are available to purchase in any Yo-Chi venue and can be redeemed at any Yo-Chi venue in Australia.
Yo-Chi Gift Cards are treated as cash and cannot be replaced if lost or stolen. Gift Cards may only be used for purchases in Yo-Chi venues and cannot be returned or exchanged for cash. Yo-Chi Gift Cards cannot be redeemed for online purchases, through third party delivery apps or at any other location where Yo-Chi products are sold including Coles supermarkets.
The funds available can be verified on request at any Yo-Chi venue in Australia. No change will be given and any balance that remains on the card can be used in whole or part against future purchases at Yo-Chi. Gift Cards cannot be reloaded or topped up.
In accordance with law, Gift Cards expire 3 years after the date of purchase. These terms may be amended by Yo-Chi from time to time.
Yo-Chi Swirl & Share vouchers are redeemable at any Yo-Chi venue nationally and entitles the recipient to Yo-Chi creations to the value of $50. Vouchers are valid for 12 months from the date of issue. Any additional amount is payable by the recipient. The voucher must be used in one transaction and no change will be given. The voucher has no cash value and cannot be exchanged for other items or monetary compensation. The voucher cannot be used in conjunction with any other offer or used for the purchase of merchandise, take home tubs or online orders (including Uber Eats and Door Dash).
Yo-Chi reserves the right to change these conditions without prior notice.
Emergency service workers who are employed within the specific professions outlined below are entitled to a 50% discount off their Yo-Chi upon presentation of valid identification confirming their employment. Whilst we acknowledge the definition of Emergency Services can extend into a variety of different industries and roles, this promotional offer applies specifically to first responders in the following professions;
Offer limited to one product redemption per person per day. Discount applies to self-serve frozen yogurt/acai plus toppings only; it does not apply to merchandise, take home tubs, online ordering or delivery orders. Chi Club points cannot be used as payment in conjunction with this offer.
This offer has no cash value and cannot be exchanged for other items or monetary compensation. It cannot be redeemed in conjunction with any other promotion or discounts and is at the sole discretion of Yo-Chi Management. Yo-Chi has the right to change or terminate the offer without prior notice.
Yo-Chiever vouchers are issued to nominated local sporting clubs and community organisations, as part of Yo-Chi’s Communi-Chi program. Voucher value is maximum $12, with any incremental value over the specified amount to be paid at the register. Validity periods apply – refer to voucher for expiry date and further details.
Vouchers can be redeemed at any Yo-Chi venue across Australia.
Limited to one redemption per person. This voucher has no cash value and cannot be exchanged for other items or monetary compensation. It cannot be redeemed in conjunction with any other promotion or discounts. If your purchase is less than $12 in value, the balance is not redeemable in cash, and the voucher must still be surrendered.
Students from nominated schools or universities are eligible to redeem the Chi Week offer based on the following terms and conditions.
Yo-Chi will nominate specific schools and universities relevant to a particular venue for the Chi Week promotion, to be announced on social media during the week leading up to each event. Eligible students are entitled to claim a free $10 Yo-Chi on the specific communicated date and time relevant to their school or university, upon presentation of valid student identification or uniform. Any incremental value over $10 is to be paid at the register. Limited to one redemption per person. Students must be a Chi Club member to redeem the offer.
This offer has no cash value and cannot be exchanged for other items or monetary compensation. It cannot be redeemed in conjunction with any other promotion or discounts. Yo-Chi has the right to change or terminate the offer at any time without prior notice. Aggressive and unruly behaviour towards the Yo-Chi team will result in instant disqualification from this promotion and will not be tolerated.
Customers who bring in their Yo-Chi Go Bowl are entitled to a 10% discount off their Yo-Chi. This offer is valid at all Yo-Chi venues across Australia. 10% discount cannot be redeemed in conjunction with any other promotions, offers or discounts. Offer valid on the individual value of the Yo-Chi only and is not applicable to the entirety of the transaction if multiple products are purchased together.
Offer is not available on merchandise, take-home tubs, online ordering, Uber Eats, Door Dash or other delivery platforms.
To redeem your 10% off discount when using your KeepCup Go Bowl in venue, please let Yo-Chi staff know prior to completing payment.
Yo-Chi has the right to change or terminate this offer without prior notice.
Customers who bring in their Yo-Chi x Robert Gordon ceramic bowl are entitled to a 10% discount off their Yo-Chi. This offer is valid at all Yo-Chi venues across Australia. 10% discount cannot be redeemed in conjunction with any other promotions, offers or discounts. Offer valid on the individual value of the Yo-Chi only and is not applicable to the entirety of the transaction if multiple products are purchased together.
Offer is not available on merchandise, take-home tubs, online ordering, Uber Eats, Door Dash or other delivery platforms.
To redeem your 10% off discount when using your Robert Gordon bowl in venue, please let Yo-Chi staff know prior to completing payment.
Yo-Chi has the right to change or terminate this offer without prior notice.
Customers who bring in their Co-Chi bowl are entitled to a 10% discount off their Yo-Chi every time they refill the bowl.
Valid at all Yo-Chi venues across Australia.
10% discount cannot be redeemed in conjunction with any other promotion, offer or discounts.
Offer is not available via Uber Eats, delivery or online ordering.
Yo-Chi has the right to change or terminate this offer without prior notice.
Present this voucher to our team to scan the barcode and receive 50% off your next self-serve frozen yogurt or açaí purchase in your Yo-Chi x KeepCup Go Bowl at any Yo-Chi venue nationwide. Offer can only be redeemed with use of Yo-Chi x KeepCup Go Bowl. Valid for one transaction only. Valid until 18th June 2025. Not to be used in conjunction with any other offers. Not valid for online purchases, retail tubs or Yo-Chi merch.
Offer only redeemable at select Yo-Chi venues. Present the offer in the app to receive 25% off your next Yo-Chi frozen yogurt or acai purchase. Valid for one transaction only. Valid from Monday 17th of March 2025 until end of day Wednesday 19th of March 2025. Not to be used in conjunction with any other offers. Not valid for online purchases, retail tubs or Yo-Chi merch.
This voucher entitles the holder to one free Yo-Chi with the purchase of another Yo-Chi to equal or greater value. The two Yo-Chis must be processed in the same transaction. The Yo-Chi of lesser value will be free. Validity period is as per the voucher at the stated Yo-Chi venue. Not to be used in conjunction with any other offer. No change will be issued. Not valid for online purchases.
2-For-1 Promotion: The two Yo-Chis must be processed in the same transaction. The Yo-Chi of lesser value will be free.
Free Yo-Chis: First 200 customers are able to claim a free Yo-Chi valued up to $10 AUD. This offer has no cash value and cannot be exchanged for other items or monetary compensation. It cannot be redeemed in conjunction with any other promotion or discounts. Yo-Chi has the right to change or terminate the offer at any time without prior notice.
